DWP not implementing outcome of PIP tribunal

My PIP tribunal took place just over a month ago. The tribunal awarded me the enhanced daily living component in addition to the standard mobility component which I had already been claiming.

I had a phone call from the DWP on Monday afternoon (20.1.25) to go through the questions about trips abroad/hospital visits etc. I asked the case manager how much I was owed in arrears but she informed me that she was as yet unable to state the amount. However, she promised that as soon as our conversation ended she would begin the process of putting my award into effect and I could expect to receive the arrears owed to me by the end of this week or at the beginning of next week (Monday 27th onwards).

I thought I’d phone the DWP today to see if there was any update. Unfortunately I was informed that the case manager had not yet even begun the process of implementing the tribunal’s award. The agent I spoke to said she couldn’t understand what was going on as the DWP definitely weren’t looking to question or appeal the tribunal’s decision but nothing whatsoever had been done in relation to my claim since I was phoned by the case manager on Monday afternoon. The agent promised to message the case manager directly and I was advised to call again early next week for an update.

Has anyone else experienced such a frustrating delay between a tribunal taking place and the DWP taking over a month to action the outcome? Almost every experience of others’ timelines after the hearing which I’ve read up to now seem to have taken much less time to take effect.