So pissed

So I ordered a pair of Crocs for a fairly low price of depop now it's worth mentioning that in the listing they claimed that they were "lightly used" which was a loose way of describing just how dirty and ran through the shoes were. For context there was gum stuck to the bottom hair and to top it all off the bottoms were in black from all the dirt and grime collected after use. (TBH flash is doing the bottoms justice on these photos). Idk how they got that dirty but I naturally complained to the support and they sidded with the buyer am I tripping or did I not get scammed? Also not to mention I didn't even get the original charms there were a bunch of random ones on there instead