Is there a prerequisite to win the Gobball roulette?

the wheel was already charged, the dialogue had changed to the one that’s like “spin the wheel and see if you win the big prize”

i spammed tickets and an information (orange) dialogue popped up from the chat saying something like “you do not meet the conditions to validate this request” or something like that, my game is in spanish so bare with me

as soon as i read that another winner was announced and it was just another guy. i’m wondering if i’m missing a validation? maybe sub time ? or something

my account is not new. i’m lvl 137 xelor