Unpleasant Marvel Pull

Hello there,

I visited my first Pre-Release and got Lucky. I pulled an Arakni Marionette in Marvel. Hell Yeah! I was super hyped about because I thought I might play it. Realisation came early and I saw damage on the Print and the Card itself. You will see it in the pictures below. The Other Cards in the Package had no damages at all.

On Facebook some other user had the Same Problem. The Print/Foil was damaged and the card had damages.

Actually I don’t know what to do, I wrote LSS an email but they didnt respond.

What is the common way in the TCG are when people get damaged goods?

Cheers!