Confusion regarding problem tickets ans deployments
I have a problem ticket that has already been implemented but not yet deployed.
- Should the problem ticket remain in “Fix in progress” status until the fix is deployed to the environment where the bug occurred,
- OR can I already resolve the problem ticket because it has already been fixed.
- OR Should I create a ticket for a known error after the bug has been fixed and then the known error remains open until the fix is deployed?
What is the correct way to handle it?