ILNP and The Mystery of The Vanished Order

Once upon a time, on a fateful Black Friday, I ventured into the magical realm of the ILNP website. With trembling fingers and a heart full of glittery hope, I placed my order. Days turned into nights, nights turned into more days, and my precious polishes vanished somewhere in the labyrinth of Australian customs, never to be seen again.

Heartbroken and desperate, I turned to ILNP customer support. And then he appeared. Brandon. The man, the myth, the legend. My life can now be divided into two distinct eras: Before Brandon (BB) and After Brandon (AB).

Brandon, the wizard of ILNP customer support, didn’t hesitate. He conjured up a replacement order faster than my brain could contemplate any new opportunities for nail polish.

While Brandon was busy working, my brain was contemplating all new ultraholo dreams: why let my replacement order travel the lonely, treacherous journey across oceans, mountains, and Australian border security all by itself? “Even the strongest glitter needs companions to truly shine,” I mused. It became clear—my brave replacement order deserved backup, a fellowship of polishes to face the perilous journey together.

But alas, Brandon was faster than a shooting star. Before I gathered my courage to email Brandon, my replacement order was already on its way. The dice was set. There was no way of stopping the package.

Did Brandon leave me in despair? Oh no. Not Brandon. He swooped in with a solution worthy of a nail-polish superhero: “Place another order,” he said, “and I’ll refund your shipping cost". Yes, all 40+ dollary-doos (US) were refunded.

Now, all hail ILNP and Brandon, the guardian of customer happiness.

May my nail polishes survive the perilous voyage.

May our nails shine brighter than the Australian sun.