In which industry is UX the most important in?
UX is important when it comes to all industries, products or platforms. However, I've been thinking about how there are some specific industries in which the UX of the product holds much more responsibility and is the star of the show.
For example: Ed-tech, Social media and dating apps
There are industries in which the point of the product is the User Experience. The success of an Ed-Tech learning platform is directly linked to the learning experience it provides. The success of a social media or a dating app is directly linked to how well it plays on social norms.
It seems like UX is given a lot more importance and responsibility in these industries and designers are really motivated to put their 100% into making sure that their design is bulletproof. Whereas in many other industries, UX is just seen as a cherry on top, hence we don't see their major products ever having good UX (Banking apps, amazon)
The major distinction between these two types of industries is the user need that they are trying to fulfill.
Banking, E-commerce industries are trying to fulfill concrete needs, like the need to tranfer money online or check your bank statement, or to buy new products. Whereas Learning platforms and social media are trying to fulfill abstract needs, such as learning and connection.
Abstract needs are much more unclear and ambiguous, and need deeper UX expertise to fulfill.
What do you think?