WIRELESS EARBUDS NOT WORKING AFTER CHARGE

it said it'll take about an hour to charge. it charged all day, about 5-6 hours. it works while its charging but not when i unplug it, i hold down on the button for a while like it says, my thumb ends up hurting from how long i wait. when i plug it in it lights up red for about 5 secs then blue, it seems to have 3 dots and idk if they all light up but only one lights up. it says it should be red whole time its charging i think, sooo idk. its brand new just got it today anddd dk what im doing wrong or if its it,