Update - Hotel charged me 2 months after stay because they say they didn’t get paid from booking.com
Original post was this:
Hotel charged me 2 months after stay because they say didn’t get paid from booking.com Hi all, wondering what I can do in this situation? I prepaid through booking.com and stayed a hotel 2 months ago. This week I got a charge on my credit card for a few hundred dollars(for a higher amount than what I prepaid on booking.com). I rang the hotel and they said they charged me because they didn’t get paid from booking.com. They told me they’ll refund me when booking.com pay them. Is their logic sound? I contacted booking.com and their customer support has been completely unhelpful and keeps pointing me to ring the hotel for my refund. It’s a lot of money for me so anxious to get it back
Update - so I followed the advice of the commenters and initiated a chargeback on my credit card for the hotel charge. After many weeks of investigation they said they couldn’t do the chargeback because the hotel can’t prove I stayed there. They said to initiate the chargeback on the original booking with booking.com that I had prepaid for (ignoring that this was lower than what the hotel charged me). I contacted booking.com one last time and they refunded me the pre paid price I had with them. The extra 100 the hotel charged me I had to follow constantly with booking.com, make social media posts and ring them daily and finally booking.com gave the money back. Still a bit pissed pff the hotel charged me without any communication, it doesn’t sound right.