Impression issues

I saw a patient yesterday who was wanting ITEs-say less-otoscopy looked good, no issues, just came from ENT. I go to place the otoblock and this guy would not even let me hardly get it past the first bend. He was pulling away, jumping out of his seat. I tried foam, cotton, small, medium, ear oil for easier insertion, nothing. I took the impression anyways and it was dog shit. I showed/told him we need to do it again and he refused. His wife was bamboozled sorta like “what is wrong with you??”

Anyways-anyone ever experience this? He’s coming back for another set but part of me feels like he’s trying to sabotage this as an excuse for it to not work out. He was trying to bargain with me on the price (it’s your insurance my guy) and then tried to “offer” bringing me some direct to consumer aids from offline for us to work with which I shot down pretty quick.

But! I know anything is possible. Anyone had this happen before?