Need advice on insurances

So there's this opportunity in the company I work for a transfer from normal call center listening to people yell and whine all day, to the insurances section: only outbound, contacting both parties and the insurance companies, stuff like that. Ofc I said I had experience but I only worked for insurance call center, never in the higher level like now where I'm supposed to analyze docs and stuff... Any advice on how to tackle it without giving me away that I never worked specifically on that area?