Error on Google Play Logs

I have uploaded my kivy app the the PlayStore using buildozer, but a lot of my users get this error and the app crashes. Can anyone help?

'backtrace: #00 pc 0x0000000000055510 /data/data/org.my.app/files/app/python_bundle/site-packages/jnius/jnius.so #01 pc 0x0000000000440354 /apex/com.android.art/lib64/libart.so (art_quick_generic_jni_trampoline+148) #02 pc 0x000000000020a2b0 /apex/com.android.art/lib64/libart.so (nterp_helper+4016) #03 pc 0x0000000000412978 /data/app/~~4jQIVuq3TVtxOaHTa2e2QA==/org.my.app-M0vClifLtmSAtro1OHre0w==/oat/arm64/base.vdex (org.jnius.NativeInvocationHandler.invoke+92) #04 pc 0x000000000018b514 /system/framework/arm64/boot.oat (java.lang.reflect.Proxy.invoke+100) #05 pc 0x0000000000436c00 /apex/com.android.art/lib64/libart.so (art_quick_invoke_static_stub+576) #06 pc 0x00000000005bbb24 /apex/com.android.art/lib64/libart.so (art::JNI<false>::CallStaticObjectMethodA(_JNIEnv, _jclass, _jmethodID, jvalue const)+1220) #07 pc 0x00000000004dba5c /apex/com.android.art/lib64/libart.so (art::InvokeProxyInvocationHandler(art::ScopedObjectAccessAlreadyRunnable&, char const, _jobject, _jobject*, std::1::vector<jvalue, std::1::allocator<jvalue> >&)+496) #08 pc 0x00000000004d9d98 /apex/com.android.art/lib64/libart.so (artQuickProxyInvokeHandler+860) #09 pc 0x000000000043ff6c /apex/com.android.art/lib64/libart.so (art_quick_proxy_invoke_handler+76) #10 pc 0x000000000020b0d4 /apex/com.android.art/lib64/libart.so (nterp_helper+7636) #11 pc 0x00000000002f7e42 /data/app/~~4jQIVuq3TVtxOaHTa2e2QA==/org.my.app-M0vClifLtmSAtro1OHre0w==/oat/arm64/base.vdex (com.google.android.gms.tasks.zzm.run+50) #12 pc 0x00000000004e5dc4 /system/framework/arm64/boot-framework.oat (android.os.Handler.dispatchMessage+84) #13 pc 0x00000000004e9138 /system/framework/arm64/boot-framework.oat (android.os.Looper.loopOnce+1032) #14 pc 0x00000000004e8c90 /system/framework/arm64/boot-framework.oat (android.os.Looper.loop+560) #15 pc 0x00000000002ce074 /system/framework/arm64/boot-framework.oat (android.app.ActivityThread.main+1236) #16 pc 0x0000000000436c00 /apex/com.android.art/lib64/libart.so (art_quick_invoke_static_stub+576) #17 pc 0x0000000000469334 /apex/com.android.art/lib64/libart.so (_jobject* art::InvokeMethod<(art::PointerSize)8>(art::ScopedObjectAccessAlreadyRunnable const&, _jobject, _jobject, _jobject, unsigned long)+1960) #18 pc 0x0000000000468b64 /apex/com.android.art/lib64/libart.so (art::Method_invoke(_JNIEnv, _jobject, _jobject, _jobjectArray*) (.uniq.165753521025965369065708152063621506277)+48) #19 pc 0x0000000000099148 /system/framework/arm64/boot.oat (art_jni_trampoline+120) #20 pc 0x00000000007b33a0 /system/framework/arm64/boot-framework.oat (com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run+144) #21 pc 0x00000000007bc52c /system/framework/arm64/boot-framework.oat (com.android.internal.os.ZygoteInit.main+3228) #22 pc 0x0000000000436c00 /apex/com.android.art/lib64/libart.so (art_quick_invoke_static_stub+576) #23 pc 0x0000000000582140 /apex/com.android.art/lib64/libart.so (art::JValue art::InvokeWithVarArgs<_jmethodID>(art::ScopedObjectAccessAlreadyRunnable const&, _jobject, _jmethodID*, std::va_list)+900) #24 pc 0x00000000005f5e14 /apex/com.android.art/lib64/libart.so (art::JNI<true>::CallStaticVoidMethodV(_JNIEnv, _jclass, _jmethodID*, std::va_list)+160) #25 pc 0x00000000000bcad0 /system/lib64/libandroid_runtime.so (_JNIEnv::CallStaticVoidMethod(_jclass, _jmethodID, ...)+120) #26 pc 0x00000000000c85c4 /system/lib64/libandroid_runtime.so (android::AndroidRuntime::start(char const*, android::Vector<android::String8> const&, bool)+840) #27 pc 0x0000000000002554 /system/bin/app_process64 (main+1280) #28 pc 0x000000000004a0f4 /apex/com.android.runtime/lib64/bionic/libc.so (_libc_init+96)'