Just because you forgot to cancel doesn’t mean it’s fraud that you were still charged

I can’t stress how annoying it is for custs to get angry and be mad when they get charged for services they signed up for and never bother to call in or go online to cxl and still act surprised to get charged for it. I mean I’ve had calls where custs will call about charges from 2 years ago stating that they never wanted it anymore or they no longer lived there… all of our calls are recorded and we have notes…why did it take you almost 2-3 years later to see that you were getting charged hundreds of dollars and just now demanding a refund?! I don’t make a lot of money myself but I check by bank statements almost every day..I fr can’t fathom how that don’t realize hundreds of dollars are being deducted from their accounts each year….