Does anyone know how long it takes roughly to hear back from support?

Some bug somehow uncoupled my account from my Google play, and so when I ran into a bug that unrecoverably messed up my app (it became impossible to get into the start screen) and reinstalled i wasnt able to log back in with google play.

Wrote to support to recover my account naturally, but its been like a month. Im not sure if my case was just lost or it really takes that long right now, and I don't want to open another case and add to the issue if its just that they're swamped.

Anyone write to support and hear back? How long did it take?